Returns & Exchanges
At Carina, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return window for all unworn garments with original tags attached. Our streamlined process ensures that if a piece doesn't fit your style or size, you can exchange or return it with ease.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the original items in their secure packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing